Refund policy

The short version

Unopened, factory-sealed items can be returned within 30 days of delivery. The item has to come back unopened, in its original manufacturer shrink, with any seal intact.

Once a seal is broken we cannot verify the contents, so an opened box cannot be returned. That is not a technicality about resale value — it is that an opened box is no longer the product that was sold, and there is no way for either of us to establish what was in it.

What you can return

  • Sealed boxes, cases, packs and tins, unopened and in their original shrink.
  • Graded slabs, with the case uncracked and the certification label undamaged.
  • Anything that arrived damaged, incorrect, or not as described — see below, that one is on us.

What you cannot return

  • Opened, unsealed or resealed product of any kind.
  • Ungraded singles, unless they arrived damaged, incorrect, or not as described.
  • A slab that has been cracked, or whose label has been removed or altered.
  • Items delivered more than 30 days ago.

We do not accept returns because a box did not produce the cards you hoped for. Sealed product is sold unsearched and the odds are the manufacturer's; a bad pull is the risk you bought and we cannot underwrite it.

Who pays the return shipping

If the item was wrong, damaged, or not as described, we pay. We send a prepaid label and refund the full amount.

If you changed your mind, you pay the return shipping at its actual cost. We do not add a restocking fee — you are charged what the label costs and nothing more.

How to start a return

Email storegodpulltcg@gmail.com with your order number and, if the item is damaged, photographs. We reply within one business day with an authorisation number and the address to send to.

Do not send anything back before you have that number. A parcel arriving with no authorisation cannot be matched to an order and we may not be able to identify it.

Refunds

Refunds are issued to the original payment method within three business days of the item arriving back and passing inspection. Your bank or card issuer then takes its own time — typically three to ten business days — and that part is outside our control.

If a returned item arrives opened, resealed, or damaged in a way it was not when it left us, we will photograph it, tell you what we found, and send it back to you at our cost rather than quietly refusing the refund.

Cancellations

An order can be cancelled for a full refund any time before it is dispatched. Once a label has been scanned into the carrier network it is a return, not a cancellation.

Pre-orders can be cancelled for a full refund at any time before the release date.

Your statutory rights

There is no federal United States equivalent of a distance-selling cooling-off period, so the 30 days above are our policy rather than a legal minimum — we are choosing to offer them. Some US states give consumers additional rights and nothing here limits those. Canada has no federal cooling-off right for retail goods either; several provinces have one for specific contract types that do not cover this kind of sale.

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